7-Eleven is committed to the values of transparency, integrity, impartiality and
accountability in the conduct of its business and affairs.
It expects wrongdoings such as fraud, corruption, serious financial impropriety and gross
mismanagement to be reported and facilitates this
largely through internal mechanisms.
This page provides the guideline, extracted from the Whistle-blowing Policy, for the reporting of a whistle-blowing complaint to the Management of 7-Eleven for action.
Whistle-blowing is a form of Disclosure involving a Person (whistle-blower) who raises serious concerns at an early stage about risks of wrongful activities or reporting a wrongdoing. Any of thefollowing Persons (whistle-blower) can make a disclosure:
A disclosure may be made if it relates to one or more of the following wrongdoings by any personin the conduct of 7-Eleven’s business or affairs:
A whistle-blower shall come
forward with any information or document that he or she, in good faith,
reasonably believes and discloses a wrongdoing, which is likely to happen, is being
committed or has been committed.
The whistle-blower needs to demonstrate that he/she has reasonable grounds for the concerns.
However, the whistle-blower is not expected to first obtain substantial
evidence of proof beyond reasonable doubt when making a disclosure. If the whistle-blower
knows as a matter of fact that there are reasonable grounds of suspicion that
a wrongdoing is going to take place, such genuine concerns shall be raised at an early
The Company does not permit retaliation of any kind against the whistle-blower for complaints submitted hereunder that are made in good faith. Any such reprisal may result in disciplinary action, including a warning or letter of reprimand, demotion, loss of merit increase, loss of bonus, suspension without pay, or termination of employment.
The whistle-blower’s identity shall be protected, i.e. kept confidential unless otherwise required by law or for the purpose of any proceedings by or against any company in the 7-Eleven Group.
Disclosures pursuant to this Policy are to be made to the Head of Internal Audit in writing as follows:
A disclosure shall include at least the following particulars:
The whistle-blower may be asked to provide further clarification and information from time to time, for example, if an investigation is conducted.